Privacy Policy

Adaa By Tina ("we", "us") runs this website and decides why and how your personal information is used — in data-protection terms, we are the "data fiduciary". Our contact details are at the end of this page.

You must be 18 or older to create an account or place an order. We do not knowingly collect personal information from anyone under 18; if you are a parent or guardian and believe a child has given us their details, contact us and we will delete them.

• Account: your name and email address, and a password (which is stored only in scrambled form by our sign-in provider — we cannot see it). If you sign in with Google, we receive the name, email address and profile photo Google shares.
• Orders: your name, email, phone number, delivery address, the items you buy and the amount paid. We keep a Razorpay payment reference, but never your card, UPI or bank details — those go straight to Razorpay.
• Messages: what you send through the contact form or on WhatsApp (name, email, phone, message).
• Newsletter: your email address, if you subscribe.
• Reviews: your rating and text, shown publicly together with your name.
• On your device: your bag, wishlist and recently viewed items are kept in your browser's local storage, and a session cookie keeps you signed in.
• Technical data: our hosting provider records standard server logs (such as IP address and browser type) to run and secure the site.

• To take, pack, ship and deliver your order and to send order and shipping updates (needed to perform our contract with you).
• To keep tax, accounting and other records the law requires us to keep.
• To answer your questions, handle returns and complaints, and prevent fraud or misuse.
• To send you offers and news, but only if you have opted in (see the next section).

We send marketing by email or WhatsApp only if you actively opt in, using a box that is never pre-ticked (at checkout, sign-up or the newsletter form). We keep a record of when and where you agreed.

• You can withdraw consent at any time: click Unsubscribe in any email or on our Unsubscribe page, reply STOP to a WhatsApp message, or contact us.
• Withdrawing consent stops marketing only. Order confirmations and delivery updates about an order you placed are service messages and still reach you.

We do not sell your personal information. We share it only with the services that help us run the shop, and only what each one needs:

• Razorpay — payment processing.
• Supabase — our database and sign-in system, where accounts and orders are stored.
• Vercel — website hosting.
• Resend — sending order and account emails.
• Courier and delivery partners — your name, delivery address and phone number, to deliver your parcel.
• Google — only if you choose to sign in with Google.
• WhatsApp (Meta) — only if you opt in to WhatsApp messages from us; your number is processed by WhatsApp to deliver them.
• Authorities, courts or regulators — where the law requires us to disclose information.

Some of the providers above process data on servers outside India. We use established providers and share only what is needed for the service they provide.

• Order and invoice records: for as long as tax and accounting laws require us to keep them.
• Your account: until you ask us to delete it.
• Newsletter email: until you unsubscribe.
• Messages you send us: as long as needed to deal with your request and any follow-up.

After that we delete the information or remove anything that identifies you.

You can, at any time:

• ask for a summary of the personal information we hold about you and how it is used;
• ask us to correct or complete it;
• ask us to delete it (we may have to keep order records the law requires us to keep, and will tell you if so);
• withdraw a consent you gave, as described above;
• make a complaint to our Grievance Officer (see below), and nominate someone to exercise these rights for you if you cannot.

To use any of these, email adaabytina@gmail.com or message us on WhatsApp at +91 99104 08610. We aim to respond within 30 days.

We use your browser's local storage to remember your bag, wishlist and recently viewed pieces, and a session cookie to keep you signed in. We do not currently use advertising or analytics cookies. If we start to, we will update this policy and show a notice first.

Our site runs over HTTPS, payments are handled by Razorpay, and access to our database is restricted. No system is perfectly secure, but if a breach ever affects your personal information we will tell you and the authorities as the law requires.

We may update this policy. The date at the bottom shows the latest version, and we will tell you about important changes.

If you have a complaint about how your personal information is handled, or about any order or product, contact our Grievance Officer: