Terms & Conditions

By using this website or placing an order you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the site. You must be 18 or older to place an order.

Our pieces are handcrafted, so slight variation from the photo — a bead placed a little differently, a shade that reads warmer in daylight or on your screen — is normal and is not a defect. Every piece is unique in that way.

Prices are in Indian Rupees (INR) and include applicable taxes. Shipping within India is free. Stock is limited on handcrafted pieces, so availability shown is not guaranteed until your payment is confirmed.

If a price is listed wrongly by mistake, we may cancel the order and refund you in full.

Placing an order is an offer to buy, not a guaranteed sale. We confirm each order once payment is verified. If we cannot fulfil an order (for example, a piece sold out moments earlier), we will contact you and refund that item in full.

Payments are processed by Razorpay (cards, UPI, net banking, EMI). We never see or store your card, UPI or bank details.

Orders are dispatched within 24–48 hours and delivery takes 7–10 days, depending on your pincode. We ship within India only. Details are on our Shipping & Returns page.

You can ask to cancel an order any time before it is dispatched, by messaging us on WhatsApp (+91 99104 08610) or emailing adaabytina@gmail.com with your order number. We do not charge any cancellation fee. A cancelled, paid order is refunded to the original payment method within 5–7 business days.

Once an order has been dispatched it can no longer be cancelled, but the returns and exchange policy below applies.

Approved returns and exchanges follow the process on our Shipping & Returns page, including the mandatory unboxing video. Our standard resolution is an exchange or store credit. A refund to your original payment method is issued when the piece arrived damaged or the wrong item was sent, or where the law gives you the right to one.

Nothing in these terms limits your rights as a consumer under the Consumer Protection Act, 2019.

You are responsible for keeping your password safe and for what happens under your account. Tell us at once if you think someone else has used it. We may suspend an account that is used to abuse the site.

Please review only pieces you have actually bought or used, and be honest. Do not post anything unlawful, abusive, misleading or that belongs to someone else. Your review is shown publicly with your name, and you allow us to display it on our site. We do not edit or remove genuine reviews just because they are critical, but we may remove ones that break these rules.

The designs, photographs, text, logo and the Adaa By Tina name belong to us. Please do not copy or reuse them without our written permission.

To the extent the law allows, our liability for any order is limited to the amount you paid for it. This does not limit any liability that cannot be limited by law, or your statutory consumer rights.

These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the competent courts in India. As a consumer you may also approach the Consumer Commission, or call the National Consumer Helpline on 1915. We would like the chance to sort out any problem first — see the Grievance Officer details in our Privacy Policy.

We may update these terms from time to time. The date below shows the latest version. An order is governed by the terms that applied when you placed it.