Shipping & Returns

Shipping

We ship across India, and shipping is free on every order, no matter the order size.

Orders are dispatched within 24–48 hours, and delivery takes 7–10 days, depending on your pincode.

Your tracking link is shared on WhatsApp and email the moment your order ships, and you can always check an order's status from your account.

Cancelling an order

You can cancel an order any time before it is dispatched — message us on WhatsApp (+91 99104 08610) or email adaabytina@gmail.com with your order number. We don't charge any cancellation fee.

A cancelled, paid order is refunded to your original payment method within 5–7 business days.

Once an order has been dispatched it can no longer be cancelled, but the return and exchange policy below applies.

Returns & Exchanges

You have 7 days from delivery to request a return or exchange.

The piece must come back with its tag intact, unused, free of any perfume or scent, and in its original packaging — that's what lets us offer returns at all on handcrafted, made-to-order pieces.

Opening Video — Required

You must record an unboxing video: a single, uncut 360° video starting from the sealed courier cover, showing you opening it. This is non-negotiable — no opening video means no return or exchange will be accepted, no exceptions.

Message us on WhatsApp with your order number and this video within 24 hours of delivery. Once we approve it, we'll guide you through shipping the piece back, and send your replacement as soon as it's on its way to us.

What's not returnable

Slight colour differences caused by lighting or your screen, minor variations inherent to handmade pieces, and sale/discounted items are not eligible for return or exchange.

Every piece is hand-embroidered, so small differences from the photo are normal — not a defect.

Refunds

Approved returns are resolved as an exchange or store credit, not a direct refund — this is our standard process.

A refund to your original payment method is only issued if the piece arrived damaged or you received the wrong item. In that case, once confirmed, it's processed via Razorpay within 5–7 business days, with an email confirmation the moment it's issued.